Keeping in mind these basic requirements will set you up for success on Artist Central.

a. What can be sold on Artist Central

Artist Central is a unique marketplace for Artists. Buyers come here to purchase items that they might not find anywhere else. Everything listed for sale on Artist Central must be created by the seller.

As an artist/seller, you agree that:

1. All items are made or designed by you. If you work with a production partner, you must disclose that production partner in your relevant listings.
2. You accurately describe every person involved in the making of an item in your shop in your About section.
3. You are using your own photographs or video content —not stock photos, artistic renderings, or photos used by other sellers or sites.
4. If you are selling personalised or made-to-order items, you agree that:
   
   

b. What can't be Sold on Artist Central

All listings must offer an item for sale. You may not create an Artist Central listing for the purpose of sharing a referral code, posting a want ad, or similar activity that does not offer a physical or digital item for sale.

Reselling is not allowed on Artist Central. Reselling refers to listing an item as yours when you were not involved in designing or making that item.

Keep in mind that members may flag listings that appear to violate our policies for Artist Central's review. Artist Central may remove any listings that violate our policies. Note that any listing fees are non-refundable. Artist Central may also suspend or terminate your account for any violations. You’ll still be on the hook to pay any outstanding fees on your Artist Central statement.

If you are raising money on behalf of a charity, you must obtain that charity’s consent.

c. Managing your Artist Central Shop

Your shop represents you and your business to the Artist Central community. It’s important that you, your items and your shop are honestly and accurately represented.

By selling on Artist Central, you agree that you will:

1. Provide honest, accurate information to Artist Central.
2. Honour store policies.
3. Ensure your shop content, such as any text, photos or videos used to represent yourself, your shop or your listings, abide by Artist Central’s policies.
4. Accurately represent your items in listings and listing photos.
5. Respect the intellectual copyright of others. If you feel someone has violated your intellectual property rights, report it to us straight away.
6. Not engage in and form of fee avoidance.
7. Not create duplicate shops or take any other action (such as manipulating clicks, baskets or sales) for the purpose of shilling, manipulating search or circumventing Artist Central's policies.
8. Not co-ordinate pricing with other sellers.

d. Seller Standards By listing a product for sale on Artist Central you understand and agree that you are responsible for complying with all applicable laws and regulations for the products you list for sale, including any required labels and warnings. Artist Central assumes no responsibility for the accuracy, labelling, or content of your listings.

Meeting Service Level Standards

As a seller, you must provide great customer service and maintain trust with your buyers. These requirements are called our Seller Service Level Standards. Artist Central may reach out to you if your shop fails to meet Artist Central's Seller Service Level Standards.

By selling on Artist Central, you agree to:

1. Honour your dispatch and processing times. Sellers are obligated to dispatch an item or otherwise complete a transaction with a buyer in a prompt manner, unless there is an exceptional circumstance.
2. Respond to Messages in a timely manner.
3. Honour the commitments you make in your shop policies.
4. Resolve disagreements or disputes directly with the buyer. In the unlikely event that you can’t reach a resolution, Artist Central can help.
5. If you are unable to complete an order, you must notify the buyer and cancel the order.
   
   

e. Selling Fees

Sellers may be charged for using some of Artist Central’s services. There are fees associated with listing, selling, advertising, and certain other Artist Central products and features.

2. Being a Member of the Artist Central Community

At Artist Central, everyone is expected to treat fellow members of the Artist Central community with respect. As a seller, you have additional responsibilities to safeguard personal information and communicate promptly with buyers in order to provide a great customer experience.

a. Creating and Uploading Content
As a member of Artist Central, you have the opportunity to create and upload a variety of content, like listings, Messages, text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that:

1. Contains hateful or derogatory language or imagery.
2. Contains threats, harassment, extortion, or violates our rules about interference;
3. Violates someone else’s intellectual property rights;
4. Is false, deceptive, or misleading;
5. Contains unsolicited advertising or promotions, requests for donations, or spam;
6. Contains private information, whether it is your own, or someone else’s;
7. Encourages or facilitates a transaction that evades the Artist Central checkout process;
8. Contains prohibited medical drug claims.
   
   

Some content on Artist Central is subject to additional requirements. Please see below for more details.

b. Privacy and Protecting Personal Information
You are responsible for protecting members’ personal information you receive or process, and you must comply with all relevant legal requirements. This includes applicable data protection and privacy laws that govern the ways in which you can use Artist Central user information. These laws may require that you post and comply with your own privacy policy, which must be accessible to Artist Central users with whom you interact. Your privacy policy must be compatible with this policy and Artist Central’s Terms & Conditions and Artist Central's Privacy policy.

In particular, when you sell using our Services (subject to this Policy, you may receive and determine what to do with certain personal information, such as when communicating with users and entering into transactions with buyers. This means you process personal information (for example, buyer name, email address, and delivery address) and, to the extent you do so, under EU law, you are an independent controller of data relating to other users that you may have obtained through the Services. As a data controller (that is someone who decides what personal data is collected and the purpose you’ll use the data for) to the extent that you process user personal information outside of the Services, you may be required under applicable data protection and privacy laws to honour requests received from such users for data access, portability, correction, deletion, and objections to processing. Also, if you disclose personal information without the buyer’s proper consent, you are responsible for that unauthorised disclosure. This includes, for example, disclosures you make or unintentional data breaches. For example, you may receive a buyer’s email address or other information as a result of entering into a transaction with that buyer. This information may only be used for Artist Central-related communications or for Artist Central-facilitated transactions. You may not use this information for unsolicited commercial messages or unauthorised transactions. Without the buyer’s consent, and subject to other applicable Artist Central policies and laws, you may not add any Artist Central member to your email or physical mailing list, use that buyer’s identity for marketing, or obtain or retain any payment information. Please bear in mind that you're responsible for knowing the standard of consent required in any given instance. If Artist Central and you are found to be joint data controllers of personal information, and if Artist Central is sued, fined, or otherwise incurs expenses because of something that you did in your capacity as a joint data controller of buyer personal information, you agree to indemnify Artist Central for the expenses it occurs in connection with your processing of buyer personal information.

c. Communication Standards
i. Messages

With Artist Central's "Messages", you have the ability to communicate directly with your buyers or other Artist Central members. Messages are a great way for buyers to ask you questions about an item or an order.

Messages may not be used for the following activities:

1. Sending unsolicited advertising or promotions, requests for donations or spam;
2. Harassing or abusing another member;
3. Contacting someone after they have explicitly asked you not to;  
4. Interfering with a transaction or the business of another member; or
5. Exchanging personal contact, financial or other information for the purposes of evading the checkout process on Artist Central, including phone number, address, email, social media handles, external URLs, instructions for money transfer, etc.
   
   

Interference

Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited on Artist Central. Examples of interference include:

1. Contacting another member via Messages to warn them away from a particular member, shop, or item;
2. Posting in public areas to demonstrate or discuss a dispute with another member;
3. Purchasing from a seller for the sole purpose of leaving a negative review;
4. Maliciously clicking on a competitor's Promoted Listings ads in order to drain that member's advertising budget, also known as "click fraud".
5. Creating or using an independent buyer account to maliciously up-vote another shop’s negative reviews in order to position those reviews more prominently.
   
   

Harassment and Discrimination

Any use of Messages to harass other members is strictly prohibited. Similarly, Messages may not be used to support or glorify hatred. If you receive a Message that violates this, please let us know right away.

ii. Forums and Teams

High level overview that Forums and Teams are public spaces provided by Artist Central where sellers can connect, but there are communication standards that must be followed.

iii. Communicating Cancellations

If you are unable to complete a transaction, you must notify the buyer via Messages and cancel the transaction. If the buyer already submitted payment, you must issue a full refund. You are encouraged to keep proof of any refunds in the event a dispute arises.

Please be aware that in addition to this policy, each country has its own laws surrounding delivery, cancellations, returns and exchanges. Please familiarise yourself with the laws of your own country and those of your buyers’ countries.

3. Feedback, Disputes and Your Success

a. Reviews

Reviews are a great way for you to build a reputation on Artist Central. Buyers can leave a review, including a one to five star rating and a photograph of their purchase, within 100 days after the latter date of their item’s estimated delivery date. If an estimated delivery date is not available, the review window opens after the order’s processing time and delivery time have elapsed. Buyers can edit their review, including the photograph, any number of times during that 100 day period.

On the rare occasion you receive an unfavourable review, you can reach out to the buyer or, if the review is less than 3 stars, leave a response.

In addition to our rules for Creating and Uploading Content in Section 2a, reviews and your response to reviews may not:

1. Contain graphic, mature, or obscene language or imagery.
2. Be about things outside the seller’s control, such as a delivery company, Artist Central or a third party;
3. Include shilling or otherwise falsely inflate a shop’s review score;  
4. Undermine the integrity of the Reviews system.
   
   

If Artist Central determines that an item is not as described, you will be required to refund the order, including original postage and return postage. Artist Central reserves the right to issue a refund to the buyer and recoup funds from your account, including your payment account reserve, if payment was made via Artist Central Payments.

b. Your Seller Account and Artist Central’s Terms
In order to keep Artist Central safe and improve our Services, we may take actions that limit the visibility of your shop, listings or ads, or that impact your payment account. In the event a shop sees unusual order activity, or we otherwise believe that your actions or shop may result in buyer disputes, chargebacks, increased risk of fraud, counterfeiting, or other claims, Artist Central may take actions such as limiting visibility of your account, or placing restrictions or reserves on your payments account, in accordance with our Terms & Conditions. When appropriate and permitted by law, Artist Central will communicate information to the affected seller about the issue.

In the event a shop sees an unusual spike in orders, particularly in a high demand category, a shop may see an increase or decrease in its search ranking. Often, if a shop sees an increase in fulfilled orders and good reviews, this may result in higher visibility and search rank. However, sometimes a rapid increase in orders can reduce visibility.

In addition, we may limit the visibility of listings or ads in the interest of keeping Artist Central safe, and improving our Services. For example, listings or ads may have decreased visibility because they include terms that represent a prohibited item or based on third party policies. These listings or ads may also be restricted from appearing in one or more features of the Services. While these listings or ads may have limited visibility, they are still discoverable in search.

Artist Central may make changes to onboarding or authentication processes for sellers at our sole discretion. Completion of these processes may be required for seller account activation or continued access and usage.

If Artist Central has reason to believe you, Your Content, or your use of the Services violate our Terms, including this Seller Policy, we may deactivate Your Content or suspend or terminate your account (and any accounts Artist Central determines is related to your account) and your access to the Services. Generally, Artist Central will notify you that Your Content or account has been suspended or terminated, unless you’ve repeatedly violated our Terms or we have legal or regulatory reasons preventing us from notifying you.

Artist Central

March 2022